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K-Well (SA) distributes a wide range of IT products and offers a comprehensive suite of services to provide the best possible support to our reseller partners on our products.
l Telephonic support is available during office hours: 8:30am – 5:00pm CAT
l Products distributed by K-Well (SA) are supported by vendor warranties. Further warranty information as well as latest and
l legacy product support can be found via the warranty policy page. alternatively you can scroll onto the product and see under
l WARRANTY.
l Our site includes Specifications for the products we sell, plus useful guides and other technical information.
l We have a FAQ page (Business questions) as well as a FAQ link for each individual product. This allows us to separate the
l two and create an easy to use guide pertaining to each element of the business, no matter what your preference.
l We will be launching our live chat feature soon. This will be along the same lines as the telephonic support, but will include
l electronic means to aid the keyboard junkie.
l We have an easy to use contact us section where queries or comments about us or our products can be easily relayed directly
l and we will respond as promptly as possible. Please be sure to let us know what business category you are contacting us
l from to serve you better. This is convenient for after hour’s user or night owls. This allows us to attend to the issue A.S.A.P.
l (first working day after the query).
l We have extended our communication coverage to adapt to the masses. In other words K-well sees the importance of joining
l in the fast growing trend on Facebook; it has taken the world by storm and as such has become a vital tool in our private lives.
l What is now becoming evident is the increasing importance and value of Facebook in the corporate world. Companies are
l increasingly turning to this social network as a vital tool in business.
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